Privacy Policy (A2P Compliant)

Last Updated: March 18, 2026

1. Introduction

Upstate Custom Coatings (SC) LLC (“Upstate Custom Coatings,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS and email communications, appointment reminders, and website tracking tools.

By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

Contact Information

We may collect your name, email address, phone number, and mailing address when you submit forms, request a quote, or otherwise provide it to us.

Communications Data

If you opt in, we collect your messaging preferences and maintain records of consent, opt-in, and opt-out activity related to SMS and email communications.

Usage and Device Information

We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.

Project and Service Data

If you request a quote or consultation, we may collect details related to your project, including property type, services requested (painting, staining, drywall repair, pressure washing, etc.), and communication history.

3. How We Use Your Information

We use your information to:

  • Provide requested services and customer support

  • Send quote follow-ups and service-related communications

  • Send SMS and email communications that you have explicitly consented to receive

  • Respond to inquiries and provide estimates

  • Improve our website and marketing performance using analytics

  • Maintain compliance records related to consent and opt-outs

  • Protect our business and users, including fraud prevention and security monitoring

4. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings.

5. How We Share Your Information

We do not sell your personal information. We do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes.

We may share information only in the following limited circumstances:

Service Providers

We may share information with trusted vendors who help us deliver services, such as SMS platforms, CRM systems, scheduling tools, and analytics providers.

Legal and Safety

We may disclose information if required by law or to protect the rights, safety, and security of Upstate Custom Coatings (SC) LLC, our users, or others.

Business Transfers

If Upstate Custom Coatings (SC) LLC is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

Third-Party Sharing (Required A2P Disclosure)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services is permitted. All other use case categories exclude text messaging originator opt-in data and consent.

6. SMS Consent and Opt-In

By providing your phone number through our website forms, requesting a quote, or communicating with us, you may opt in to receive SMS messages from Upstate Custom Coatings (SC) LLC.

These messages may include responses to inquiries, quote follow-ups, and service-related updates.

SMS consent is not shared with third parties for marketing purposes. Message frequency may vary. Message and data rates may apply.

7. Your Choices

SMS Opt-Out

You can opt out at any time by replying STOP to any message.

Email Opt-Out

You can unsubscribe from emails at any time using the unsubscribe link.

Access and Correction

You may request access to or correction of your data by contacting us.

8. Data Security

We implement reasonable safeguards to protect your information but cannot guarantee absolute security.

9. Children’s Privacy

Our services are not intended for individuals under 13, and we do not knowingly collect their data.

10. Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted with a revised date.

11. Contact Us

Upstate Custom Coatings (SC) LLC
142 Stewart Rd
Six Mile, South Carolina 29682
Phone: (864) 643-9985
Email: stephen@upstatecustomcoatings.com